Refunds & Returns

30-Day Risk-Free Trial (Glotech Skin Devices)

You may return your Glotech skin device(s) for any reason within 30 days of receiving your order. Topical skincare products purchased on a one-time basis (such as serums and hydrogels) must be unopened to be eligible for a refund. Subscription orders may be cancelled at any time, but are not refundable (see Subscriptions below).

If you purchased your product outside of our website, such as through a TV special or flash sale, the return window is 14 days from the date of delivery.

6-Month Risk-Free Trial (Hair Pro)

We offer an extended 6-month risk-free trial on the Glotech™ Hair Pro. You may return your device for any reason within 6 months (180 days) of receiving your order for a full refund.

Please note: All bundles, including the Mask + Collar set, are sold as a single combined item. Because promotional pricing is applied across the full bundle, partial returns (e.g., returning the Collar only) are not permitted. The full bundle must be returned for a refund.

Order Changes

If you would like to cancel your order or change your shipping address, please email us at hello@ledesthetics.com within one hour of placing your order. We will do our best to accommodate changes if the order has not shipped yet, but cannot make any guarantees.

We will happily provide refunds or store credit for returned items that follow our Return Procedure below. Please note that shipping protection and subscription items (after the first delivery) are non-refundable.

Return Procedure – U.S. Orders

Returns must be initiated by contacting hello@ledesthetics.com with your order number and reason for return (including photos or video of any defects). Please return the item(s) in the original packaging.

Returns must be initiated within 30 days following purchase. Absolutely no returns will be accepted thereafter. Returns must also be shipped within 7 days of receiving your return label. Failure to comply with our return policy may result in your refund

Return Procedure – International Orders

To initiate a return, please email hello@ledesthetics.com with your order number and reason for return. All international customers (outside of the U.S.) are responsible for return shipping to our U.S. warehouse in California. The return shipping address will be provided to you via email. Your return must be approved by our team to be accepted. We will deduct any fees we incur, such as customs or duties, from your refund, if applicable.

Damaged or Defective Items

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Damaged or defective items must be reported within 7 days of receiving the item by emailing a video of the item along with your order number to hello@ledesthetics.com.

Warranty

All Glotech devices automatically qualify for a 1-year limited warranty. This warranty extends only to the original retail purchaser with original proof of purchase. If your device becomes defective within the warranty period, contact our customer support. This warranty does not cover devices damaged by:

• Accident, misuse, abuse, or alteration.
• Use with unauthorized accessories or use other than as instructed.
• Connecting to incorrect current and voltage.

LED Esthetics shall not be responsible for any incidental, special or consequential damages resulting from the use of this device. All implied warranties, including but not limited to implied warranties of fitness and merchantability, are limited in duration to one year from the date of original purchase.

Exchanges

We are unable to process exchanges. To make an exchange, return your item for a refund following the Return Policy and Procedure outlined here, and place a new order for your desired product.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. Please allow up to 10 business days to process a return from the time we receive your item. If your refund is approved, you'll be refunded automatically to your original payment method and receive an email notification.

Please remember it can take 5-10 business days for your refund to reflect in your account, depending on your bank.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select. Your payment details will be stored securely and you'll be charged for each delivery.

You can cancel or change your subscription at any time. Click the account icon at the top of our website and sign in with your email to manage your subscription. Cancelling ends future payments and deliveries; however, subscription products that have already been delivered are non-refundable.

and sign in with your email to manage your subscription. Cancelling ends future payments and deliveries; however, subscription products that have already been delivered are non-refundable.

If you have any questions or issues with your subscription, email us at hello@ledesthetics.com.

Shipping Protection

We highly recommend opting in for Shipping Protection. If you opt out, we cannot replace your order if it is lost, stolen, or damaged in transit. If you purchase shipping protection, you are entitled to a replacement for your order, but not a refund. Navidium Shipping Protection is non-refundable.